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Complains Procedure

Payday loan Angels works a formal protestations system with the goal that you can be sure we will do our best to determine any objection, instantly and viably. Some portion of this includes utilizing a client bolster group to be accessible 24 hours every day, seven days seven days to get grumbles or whatever other input. The speediest approach to get in touch with us is for the most part through our web frame which will send an email to our client benefit staff who will manage your protestation at the primary open door.

In the UK, when you have an issue with any money related administrations organization (regardless of whether it’s a bank or an advance handle) the initial step is to gripe to the organization themselves. This gives them (or possibly us) the chance to put the issue just before going into any long mediation forms. We are constantly thankful to get any client criticism, regardless of whether positive or negative, and are consistently endeavoring to enhance our administration for their sake. On the off chance that you have anything you might want to raise with us, essentially get in touch with us by means of our online web shape or by telephone and we’ll do our best to revise the issue at the earliest opportunity.

Subsequent to reaching the organization being referred to and holding up 30 days in the event that you are as yet disappointed you will be given the chance to take your claim to the Financial Services complain about your lender . The part of the Ombudsman is to research and choose who is morally justified, remunerating a discount and in some cases pay to the wronged party. Measurements demonstrate that the greater part of objections (about 80%) taken to the Ombudsman are granted for the complainant.

How to contact us to make a complaint

Please send us your details, a account of your complaint and how you think we can resolution it, and any other relevant information.

How long will it take?

Your complaint will be acknowledged in writing promptly up on receipt. We will do our best to resolve your complaint as quickly as possible. Sometimes it may take longer to fully investigate and if a complaint is particularly complex, it may take longer to resolve. We will always try our best to respond to your complaint as quickly as possible and we’ll send you our final response no later than 8 weeks from when you first complained. If we can’t complete our investigation in this time, we’ll contact you to explain the delay and give you an indication of when to expect our response. If you’re unhappy with the progress of your complaint or are not happy with our final response, at this point, you can refer it to the Financial Regulator Service. The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

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